Warranty
1. Consumers Guarantees Act 1993
This warranty is to be read subject to the Consumer Guarantees Act 1993 (“CGA”), and (except where you are not a “consumer”) does not limit your rights under the CGA at all. Where the terms of this contract are at variance with the CGA, the CGA will prevail (except where you are not a “consumer”).
The CGA protects consumers by giving them certain guaranteed rights when they buy goods and services. You are a "consumer" within the definition of the CGA if you acquire these goods from us for personal, domestic, or household use or consumption only. You are not a "consumer" if you are resupplying the goods in trade, or consuming them in the course of a process of production, or manufacture or repairing or treating in trade other goods or fixtures on land.
The CGA requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the CGA says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
2. Fit for purpose
The goods we sell are fit only for the purpose(s) for which they are intended to be used. Please choose carefully as we are under no obligation to offer a refund or exchange of goods if you change your mind.
3. Unacceptable quality
With respect to any unacceptable quality (as defined by the CGA) found in the goods please ensure that you examine the goods for durability, safety, or any defects before supply. In the event that you have no opportunity to do this, then you should within 48 hours of first having the opportunity to discover any unacceptable quality notify us accordingly.
Please note that in determining unacceptable quality you must have regard to the nature of the goods purchased and the price, and consider any statements on the packaging or labels or by the manufacturer on the goods, or made by us at the time of purchase, and any specific defects of the goods drawn to your attention whether by written notice on display or otherwise. Also, the goods must not have been disposed of, lost, destroyed, damaged or tampered with after delivery to you. If they have, then we cannot accept your claim.
4. Exceptions
The following are not covered under warranty*
Coils, Pods, Tanks, Cartridges, Mouthpiece, E-liquids
We do not provide any replacement/refund for these products if the packaging is broken, other than for damage in transit or as otherwise stated as these are considered consumable products (meaning they are replaced often during use).
Batteries
All batteries have different life-spans and recharge cycles. None of them last a human “life-time”. No warranty is covered for batteries that degrade over time with use.
Failure to maintain the battery may result in the battery becoming fully discharged or not picking up or holding charge. No warranty is provided should this happen.
Different products use different types of batteries. Batteries are not made equal on different devices.
Misuse and Mishandling
Warranty does not cover the misuse or mishandling of the products. This includes using a product not suitable with the product. Any faults caused by using a product that is not recommended is not covered under warranty.
Rebuildables (RDA, RDTA, RTA)
All rebuildables are sold with all parts required for assembly. Rebuildables should only be purchased by users with experience, knowledge and skill assembling any type of rebuildable. No warranty is provided once purchased.*
Heat Not Burn
There is no warranty provided with any tobacco staining or smell or any other unavoidable consequences of the product’s use.
Heat Not Burn is sold for tobacco use only. No warranty shall be provided if other materials or substances are used.
Grinders
Grinders are sold for the purpose of grinding tobacco only (unless specified otherwise). There is no warranty for damage caused by the use of any other material.
Glass Items
There is no warranty for glass items (such as shisha pipes, bowls or parts) once received and used. If the product arrives damaged, we will require you to contact us within 48 hours from the time of delivery. Please view our Terms & Conditions for more information.
Detox & Flush Kits
There is no warranty for detox or flush kits. Results are based on the individual (such as (but not limited to) mass, metabolism rate, toxicity levels) which is out of our control. Please note that while all instructions are followed correctly, the detox may not be effective. Any recommendation(s) of a detox made by us are solely based on the information provided by the brand/manufacturer.
*Consumer Guarantees Excepted.
All information on this page is valid only at the time of purchase. Warranties are subject to change
Please Note: For warranty purposes, some products will have our Shosha logo engraved onto them.
